Last updated: September 2026
Introduction
Valley-deer is committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, store, and protect information when you interact with our website and services.
Information We Collect
We may collect the following types of information:
- Name and contact details you provide through our forms
- Email address for correspondence purposes
- Organisation name and role information
- Details about your energy requirements or project
- Technical information about your visit (browser type, IP address, pages viewed)
How We Use Your Information
We use collected information for the following purposes:
- Responding to enquiries and providing requested information
- Delivering consulting services you have engaged
- Improving our website and service offerings
- Complying with legal obligations
- Communicating service updates relevant to your engagement
Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Your consent, where you have provided it
- Performance of a contract or to take steps prior to entering a contract
- Compliance with legal obligations
- Legitimate business interests, balanced against your rights
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to three years after the last contact, unless an ongoing client relationship exists.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.
Third-Party Sharing
We do not sell or rent personal information to third parties. We may share information with:
- Service providers who assist our operations (under appropriate data processing agreements)
- Professional advisers (accountants, lawyers) as necessary
- Regulatory authorities when required by law
Your Rights
Under applicable data protection law, you have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information in certain circumstances
- Restriction of processing
- Data portability
- Objection to processing based on legitimate interests
- Withdrawal of consent where processing is based on consent
Contact Us
For privacy-related enquiries or to exercise your rights, please contact us at:
Valley-deer
18 Forth Street
Edinburgh EH1 3LH
Email: [email protected]
Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated through our website or direct communication where appropriate.